Great News! The Nations Top Physical Therapy Practice (thats us!) is looking for lifetime members to join our unconventionally passionate family. This focus on professional development and organizational expansion has resulted in our collective achievement of several honors and recognitions from top medical, academic, and business communities. SPEAR recently received Columbia Universitys Award for Leadership in Clinical Education, given to the top 1/10th of 1% of practices. SPEAR was named six times to the Inc5000 list of fastest growing private companies in America, as well as having been named by SmartCEO magazine as a Future50 0 company five times. SPEAR was also chosen to appear in Chase Banks National Ad Campaign, Mission Main Street, as a thriving small business committed to serving community interests. SPEAR was the first private practice to ring the opening bell at the New York Stock Exchange when on May 4th, 2016, during small business week, the executive team was featured on MSNBC. **Care Coordinator/Front Desk**
Great News! The Nations Top Physical Therapy Practice (thats us!) is looking for lifetime members to join our unconventionally passionate family.
As a Care Coordinator you will provide amazing customer service for patients from their first interaction through their last. You are the first and last impression for our patients and must perform the following tasks to the highest standards:
* Make our patients feel welcomed and valued, while also controlling the flow of the appointment.
* All patient phone calls and emails are responded to within 2 hours and always within 24 hours.
* You guide our patients entirely through our out-of-network experience.
* While you are working at the front desk you greet all patients who enter the clinic.
* Demonstrate a high level of customer service at all times.
* Follow the company SPEAR-IT values. Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork.
* You maintain a high copay collections rate.
* You show up ten minutes early and you understand the urgency behind our patients need for help and healthcare
* You enter patient data with a high accuracy rate.
* Previous experience in customer service or hospitality
* Someone who is hospitable, welcoming, and team-oriented
* You have a passion for helping others
* Great communication skills and friendly personality
* You have great attention to detail
* Self motivated and has a willingness to go above and beyond
* You enjoy seeking out an opportunity to make an impact daily and connecting with people
* BA/BS degree preferred, not required
* Leadership Development with SPEAR Future Leaders Program
* Medical, Dental, Vision Benefits 401K Commuter Benefits Paid Time Off (PTO) and Paid Holidays FSA/HSA
* Discounted gym memberships, pet insurance, and select cellphone carrier
* Employee Discounts to special events like Broadway shows, movies, hotels, theme parks, etc.
* Company Events